Returns Policy

If, after the purchase of a product and its receipt by the user, the latter, for any reason, is not satisfied with his purchase, the unworn items can be returned for size / color change or refund within 14 days from the date of receipt of the goods. The exchange and / or return of the product will be possible under the conditions indicated below and provided that:

1. The items have not been worn, washed or altered and show no signs of use;

2. The soles of the shoes are in perfect condition and show no signs of any kind.

3. All footwear and accessories must be returned with the security seal intact together with their original box which is considered to all intents and purposes an integral part of the product itself and which must not have been in any way damaged and / or altered or used. as the only outer packaging.

Each garment must be returned with all labels and tags attached, and including all original packaging and accessories (dustbags, hangers, clothes covers, etc.) received with the order.

Returns must be shipped inside the POZZILEI Srl box, which must be well sealed with adhesive tape. In the absence of our box, another suitable packaging can be used to ship the items.

POZZILEI.IT reserves the right to refuse returns that have not been authorized or sent in accordance with the return policy. In these cases you can return the package to the sender at the original shipping address.

Any acceptance of an unauthorized or non-compliant return in any case involves a charge equal to the costs incurred for the return of the product.


The return operation will cost as specified in the following table, based on the country of the customer:

UK €30

Returns made after the deadline indicated will be accepted exclusively at the discretion of POZZILEI Srl. The refund, excluding shipping costs, is credited to the same credit and debit card used for the purchase or to the current account used for the bank transfer.

To request a return authorization, it is necessary to send the order data (date, type of purchase, name of the buyer) and the e-mail address linked to the account to the customer service ([email protected]). The user will receive a confirmation by e-mail, containing the Return Authorization Number (R.A.N.), the shipping label and the instructions to be followed to return the goods. It is recommended to wait for the return authorization sent by email from POZZILEI Srl; this communication must be compulsorily inserted inside the package. The return is accepted only if the procedure indicated in this paragraph is followed; Unauthorized returns are not accepted: therefore, if the customer sends the return package anyway, he will not receive any refund. The return of the product is not free if the products are returned from a country other than the one originally indicated as the destination address. The refund will be made as soon as the return arrives at the warehouses of POZZILEI Srl. And the items will be intact. For orders paid by credit card, the refunded amount will be available to customers in about 10 days, and will still be visible on the next card statement. The timing may vary slightly depending on the banking circuit of the credit card used. For orders paid by bank transfer, the amount will be returned to the original account. The refund will be issued in the same currency as the original purchase. Any differences in amount due to exchange rate fluctuations cannot be refunded. In the case of free Express shipping, the refund amount will correspond to that of the returned products. If, on the other hand, Express shipping was chosen by the customer at the time of purchase, this amount will not be included in the refund

The exchange operation can only be carried out for a different size or a different color of the same item, if available. Exchanges requested after the deadline indicated above will be accepted exclusively at the discretion of POZZILEI Srl.

For the return of the product for the purpose of exchange, please refer to the procedure indicated above for the "Return".

It is therefore recommended to select the "Exchange" procedure and wait for the exchange authorization issued by POZZILEI Srl: unauthorized exchanges are not accepted.

The user is invited to indicate the new size / measure, respecting the conditions set out in the return procedure, described in the appropriate section above. If you wish to exchange the product for another item, we recommend that you request a refund and make a new purchase separately.

In the event of an exchange, the return of the product involves the payment of the return costs (In the event of an error by POZZILEI Srl, the shipment will have no additional costs)

The replacement product will be sent to the Customer by courier.


The user who is a consumer has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days from the date of receipt of the products. In the case of multiple purchases made by the Customer with a single order and delivered separately, the term of 14 days. starts from the date of receipt of the last product. The Customer who intends to exercise the right of withdrawal must communicate it to POZZILEI Srl through an explicit declaration of wanting to withdraw from the contract, or to the following e-mail addresses: pec: [email protected]; e-mail: [email protected] as an alternative to the above declaration, the Customer may send the standard withdrawal form, as per Annex I, part B, Legislative Decree 21/2014, the use of which is not mandatory, reported below:

Model withdrawal form pursuant to art. 49, paragraph 1, lett. h)

(complete and return this form only if you wish to withdraw from the contract)

POZZILEI S.R.L, C.F./P.I. IT04450490166

Tel: 0363/48504;

e-mail:… [email protected]; pec: [email protected] Hereby I / we (*)

I notify / notify (*) the withdrawal from my / our (*) sales contract of the following goods / services (*)

Ordered on (*) / received on (*)

Name of the consumer (s)

Address of the consumer (s)

Signature of the consumer (s) (only if this form is sent in paper version)


(*) Delete the unused wording.

In case of exercising the right of withdrawal, the Customer is required to return the goods within 14 days from the day on which he communicated to POZZILEI Srl his will to withdraw from the contract. The goods must be returned to POZZILEI Srl.

The goods must be returned intact, in the original packaging, complete in all its parts and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, POZZILEI Srl will refund the amount of the products subject to withdrawal within a maximum period of 14 days.

The refund will also include the delivery costs paid by the Customer, without prejudice to the reimbursement of any additional costs, if the Customer has chosen a type of delivery other than the least expensive type of delivery offered by POZZILEI Srl.

As required by art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, Pozzilei Srl may suspend the refund until receipt of the goods or until the Customer demonstrates that he has returned the goods to POZZILEI Srl.

POZZILEI Srl will reimburse using the same payment method chosen by the Customer during the purchase. In the case of payment made by bank transfer, and if the Customer intends to exercise his right of withdrawal, he must provide POZZILEI Srl: IBAN, SWIFT and BIC necessary for the reimbursement by POZZILEI Srl. In case of withdrawal for the purchase made with a gift card, the amount will be returned to the customer.